Privacy Policy

SureGrounds provides scheduling, invoicing, payments, and field-operations software for lawn care and field-service businesses. This policy describes what we collect and how we use it, both from the businesses that subscribe to SureGrounds (“tenants”) and from their customers who interact with quotes, invoices, booking sites, and the customer portal.

Account & business data: your name, email, business name, and the operational records you create — customers, properties, jobs, quotes, invoices, notes, photos, and timesheets.

Customer data entered by tenants:names, addresses, emails, and phone numbers of a tenant's customers. Each tenant controls this data; we process it on their behalf.

Payment data: card details are collected and stored by Stripe, our payment processor — they never touch our servers. We store only payment status, amounts, and Stripe references.

Location data: property addresses are geocoded, and crew check-ins record job-site presence, to power routing and scheduling features.

To run the product: scheduling, route optimization, weather-based flags, notifications (booking confirmations, reminders, payment reminders), invoicing, and payments. AI-assisted features (such as arrival briefs) send relevant job and note text to our AI provider to generate the output you requested; that data is not used to train models.

We do not sell personal data, and we do not use tenant or customer data for third-party advertising.

SureGrounds team members and authorized testers may separately opt in to the SureGrounds staging SMS program. For that internal QA program, we record the name, mobile number, consent time, form source, and IP address supplied through the staging opt-in page. We use that information only to document consent, deliver test service-update messages, honor HELP/STOP requests, and troubleshoot the messaging workflow.

If you opt in, a business using SureGrounds may send you service-related text messages — such as appointment confirmations, reminders, “technician on the way” alerts, schedule changes, invoices, and secure payment links. You opt in by providing your mobile number and agreeing to receive texts on a request or booking form, or verbally when you schedule service. Consent to receive text messages is not a condition of any purchase.

Message frequency varies with your service activity. Message and data rates may apply. Reply STOP to any message to unsubscribe, or reply HELP for help.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties. Our SMS delivery provider processes your number only on our behalf to deliver the messages described above; it may not use that information for its own purposes.

We rely on a small set of processors to run SureGrounds: cloud hosting and database infrastructure, Stripe (payments and billing), email delivery providers, SMS delivery (only if a tenant enables texting), Google Maps Platform (geocoding and routing), Anthropic (AI features), weather data providers (which receive location coordinates only, never names or contact details), and error-monitoring services (which are configured not to collect personal information). Each receives only the data needed for its function.

Ending a subscription does not delete the tenant's data; it is retained so the account can be reactivated. Tenants may request an export or account deletion at any time. A deletion request may require us to retain or anonymize limited billing, payment, tax, dispute, fraud-prevention, or legal records instead of erasing them immediately. You can request a copy, correction, or deletion of your personal data by emailing us. If you are a customer of a business that uses SureGrounds, we may direct your request to that business, since they control your records.

Questions about this policy: hello@suregrounds.net.